Conflict Management
This skills programme aims to identify and manage the resolution of conflict between persons or

This skills programme aims to identify and manage the resolution of conflict between persons or parties in the workplace.
Upon successful completion of this course, the learner will be able to:
- Identify and describe the main sources of conflict;
- Distinguish types of conflicts;
- Apply appropriate strategies to manage conflict;
- Resolve conflict using appropriate techniques in the workplace;
- Develop and implement follow-up plans; and
- Compile conflict resolution reports.
* Additional SA Campus certificate of completion for finishing the course