Topic outline

• Introduction

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  • Select activity Welcome to the Management development course! We'r...

    Welcome to the Management development course! We're excited to have you here and look forward to guiding you through this short course. Follow the steps below to make the most of your learning experience.

    1. Watch and unlock
    The course is built around engaging videos designed to help you understand key concepts.
    After watching each video, the next one will automatically unlock, so you can learn step by step at your own pace.

    
    2. Complete the quiz
    At the end of the videos, there’s a quick and simple quiz to check your understanding. The quiz includes:

    • True or false questions
    • Multiple choice questions

    Take your time, and don’t worry—this is all about reinforcing what you’ve learned! You have three chances to ace the quiz. 

    3. Share your feedback
    After the quiz, we’d love to hear your thoughts through a participant feedback survey. Your feedback helps us make the course even better for future participants. Completing this short survey will also unlock your certificate of completion.

    
    4. Celebrate your achievement
    Once you’ve completed all the steps—watching the videos, finishing the quiz, and providing feedback—you’ll receive your certificate of completion.

• Team management: What is management?
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• Team management: Leadership
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• Team management: Ethics
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• Team management: Induction
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• Team management: A business plan
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• Performance management: Personal development
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• Customer management: Working with business finances
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• Customer management: Achieving customer delight
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• Leadership
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• Budgeting and personal finances
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